Shipping • Returns • Exchanges

What’s the shipping method?

Every order is delivered through the Portuguese national post offices, with registered mail. Your shipment is assured and you can always keep track of your order with the track and trace system until it reaches you. For international deliveries, this service is only available until the order leaves Portuguese borders, however some countries provide it until delivery for free.

How long until may package is delivered?

We know you’re eager to use your new item so we chose the fastest shipping service!

Portugal: until 1 working day
Europe: until 3 working days
Rest of the world: until 5 working days

(These deadlines are indicative e valid only once the package leaves our warehouse. Shipping to the islands may entail a longer waiting period due to transport service limitations. We do not take responsibility in delays caused by the Portuguese postal services)

Is shipping free? What is the cost?

Shipping is free worldwide in orders above 100€. For values below that, the following fees apply:

Portugal: 3,20€
Europe: 6,70€
Resto of the world: 9,35€

(We do not take responsibility for delays or customs duties, which are customer’s responsibility).

I need to return or change the item I received. How can I do it?

We’re really sad that our item doesn’t fulfil your expectations. Write to us at ola@papaiapraia.com and tell us what’s wrong and the reason why you would like to return/change it. If you want to return/change any product, you should do it during the 14 days after it was delivered to you (Decree-law 24/2014, of February 14th). Returns/changes will only be accepted if the item is in the same conditions it was shipped, and if the original label and hygienic protection weren’t removed. The invoice must also be sent to us by email. We do not take responsibility in the return/change shipping costs or for any lost items during the transportation process.

We also do not take responsibility in any damages caused by improper use and advise you to refer to our size guide when choosing the size on any item. Any doubt remaining can be solved by talking to us at ola@papaiapraia.com. We’re always available to help you in anything you need!