Shipping & Returns

Shipping & Delivery Times

You will receive an email confirmation once your order has been successfully placed, it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you and we do not take responsibility for missing packages due to incorrect information.

Your order will be processed and shipped within 2 business days maximum. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information.

The average transit times are as follows (please consider extra time for your customs check):

 

PORTUGAL

1 business day

3.50€

 

SPAIN

1-2 business days

4.50€

 

SPAIN ISLANDS

1-3 business days

7.10€

 

EUROPE

1-3 business days

7.10€

 

REST OF THE WORLD

2-6 business days

9.80€

Shipping methods

PORTUGAL & SPAIN

MRW (tracking code included)

REST OF THE WORLD

CTT (tracking code included)

Please note that the customer is responsible for the payment of any extra duties, customs, import charges or taxes imposed by the destination country. No charges or customs will be applied to orders delivered to countries within the European Union.

Returns & Exchanges

You have 14 business days to return/exchange your order if you have changed your mind. This period starts from the day you have received all of the items in your order. You will be responsible for shipping costs.

Items must be unworn and unwashed. Swimwear can only be returned if the hygiene seal has not been removed.

To return/exchange your product, please contact us at ola@papaiapraia.com and we will be happy to help you.